Frequently Asked Questions (FAQs)

We’ve gathered some of the most commonly asked questions to make your shopping experience smoother. For any further assistance, feel free to contact us!

1. What is Kabaru Collections?

Kabaru Collections is a sustainable fashion brand that combines traditional craftsmanship with modern designs. We focus on eco-consciousness by using upcycled materials like katsa (flour sacks) and Philippine weaves while empowering local artisans.

2. How can I place an order?

You can place an order through our online store or contact us via:

Email: kabarucollection@gmail.com

Viber: +639190021227

3. What payment methods do you accept?

We accept the following payment methods:

• Credit Cards (selected providers)
• Maya
• Bank transfer
• GCash

4. What are your delivery times?

• Luzon & Metro Manila: 2-4 business days
• Visayas & Mindanao: 4-7 business days
• International Orders: Delivery times will be determined upon request.

We ship all domestic orders via J&T Express.

5. Is free shipping available?

Yes! We offer free shipping for domestic orders of PHP 5,000 and above. For orders below this amount, shipping fees are calculated at checkout.

6. How can I track my order?

Once your order has been shipped, a tracking number will be sent to you via email or messaging platforms (WhatsApp, Viber, Telegram). Use this number to track your order through J&T Express or the applicable courier.

7. Do you accept returns or exchanges?

Yes, we do, under the following conditions:

• Items must be unused, unwashed, and with original tags attached.
• Returns must be requested within 7 days of delivery.
• Customized or made-to-order items cannot be returned or exchanged.

For more details, please refer to our Return & Refund Policy.

8. What materials are used in your collections?

Our collections prioritize sustainability and feature materials like:

• Katsa (flour sacks) combined with fabric scraps (Katso Collection)

• Philippine weaves sourced from local communities

9. Are your products handmade?

Yes, all our products are handcrafted by skilled artisans from Pampanga, blending traditional techniques with modern design.

10. How do I care for my Kabaru clothing?

Please refer to the Care Card/Guide included with your purchase to preserve the quality and longevity of your Kabaru clothing. Basic tips include:

• Hand wash or use a gentle machine wash cycle.
• Use mild detergent and avoid bleach.
• Air dry to maintain fabric quality.

11. Do you ship internationally?

Yes, we ship internationally to select countries. Shipping fees and delivery times will be provided upon request. Please note that customers are responsible for customs duties and taxes.

12. How do I contact customer support?

For any inquiries, you can reach us through:

• Email: kabarucollection@gmail.com
• Viber: +639190021227

Thank you for choosing Kabaru Collections! Your support helps us promote sustainable fashion while empowering local communities.