Return Eligibility

We accept returns under the following conditions:

• Items must be returned within 7 days from the date of receipt.
• Items must be in original condition (unused, unwashed, with tags attached, and in original packaging).
• Proof of purchase (e.g., receipt or order confirmation) must be presented.

Note: Customized, altered, or made-to-order items are not eligible for return or refund, as they are tailored to your specific requests.

Return Process

1. Contact Us: Email us at kabarucollection@gmail.com or message us via WhatsApp, Viber, or Telegram at +639190021227 with your order details and reason for return.
2. Approval: Once approved, we will provide instructions for returning the item.
3. Ship Back the Item: The buyer is responsible for the cost of return shipping unless the item is defective or damaged.

Refunds

• For eligible returns, we will issue a refund once the item is received and inspected.
• Refunds will be processed within 7–14 business days after approval, and the amount will be credited back to the original payment method.

Note: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item sent).

Exchanges

We allow exchanges for size or product preference if the desired item is in stock. If unavailable, you may opt for a refund or store credit.

Non-Returnable Items

• Customized or made-to-order items
• Final sale or clearance items
• Items damaged due to misuse or improper care

Damaged or Defective Items

If you receive a damaged or defective product:

1. Contact us within 48 hours of receiving the item.
2. Provide clear photos of the damage/defect.
3. We will replace the item or issue a full refund, including shipping costs.